Interview with Reez Brits from Digit FMS Richard’s Bay Branch

Reez Brits, a franchisee with Digit FMS since 2020, is featured as a top-performing branch manager from Richard’s Bay, KwaZulu-Natal trading as Digit Zululand.
Despite launching her business during the height of the COVID-19 pandemic, Reez has built an outstanding track record by harnessing Digit’s strong support structures and dynamic product range. This insightful interview explores her journey, from startup challenges to her remarkable growth in the electronic security sector.

Choosing Digit FMS in 2020
 
Reez made the bold decision to join Digit FMS at the start of the pandemic—an uncertain time for most. What drew her to the brand was the combination of unmatched technical backing, a wide product offering, and a family-oriented business culture. Digit’s ability to serve multiple markets—fleet management, CCTV, access control, and IT services—was critical in establishing her business as a trusted local provider. Reez recognised early on that vehicle surveillance would become a key industry need, and Digit FMS was the ideal platform to deliver on that vision.
 
Favourite Product and Solution
 
With a background in IT and systems, Reez gravitates towards the Video Telematics solutions, which have become a pillar in her offering. Originally used to monitor mask compliance during COVID-19, the system has evolved into a powerful tool for monitoring driver safety, logging incidents, and enforcing accountability on the road. The product is now essential for clients in transport and logistics, thanks to its ability to provide both real-time and recorded footage for event validation and staff performance monitoring.
 
 Challenges as a Woman in a Male-Dominated Industry
 
Reez has not shied away from the realities of operating in a space largely dominated by men. She reflects honestly on the need to prove oneself—through product knowledge, service delivery, and technical confidence. Reez believes that having the right backing, especially from Digit FMS’s technical team, has helped her stand tall. Over time, she has built credibility and respect within the industry, one successful client relationship at a time.
 
  Competitive Advantage: Detail-Driven Customer Service
 
Her Richard’s Bay branch stands out due to her relentless attention to detail and her human-centric approach to sales and support. Unlike competitors who rely on call centres or one-size-fits-all solutions, Reez adapts every offering to suit the individual needs of each client. Her role as a mother has sharpened her ability to empathise and communicate clearly—skills that have proven invaluable in building loyalty and navigating sensitive operational challenges with clients.
 
 Advice for Entrepreneurs and Women in Tech
 
Reez offers heartfelt encouragement to aspiring entrepreneurs—particularly women—looking to break into the fleet management and electronic security space. Her advice is clear: “Don't let industry norms hold you back.” She emphasises the value of technical support from the Digit head office and the collaborative environment among franchisees. In Reez’s view, Digit FMS offers a nurturing space where anyone, regardless of gender, can thrive with the right mindset and willingness to learn.
 
 Recognition and Growth Outlook
 
Her exceptional performance hasn’t gone unnoticed. Reez is currently in the final stages of securing a contract worth over R10 million with a major mining group—an achievement that not only reflects her tenacity, but also the strength of the Digit offering. Her branch continues to outperform, earning praise from head office and cementing its position as one of the top Digit FMS franchises in South Africa.
 
 From Inspiration to Ownership: Be the Next Digit FMS Success
 
Reez’s story is a compelling testament to what’s possible when determination meets opportunity. If you're considering stepping into the world of fleet and electronic security, there’s no better time to explore the Digit FMS franchise model. With unmatched support, world-class products, and a proven route to profitability—especially in high-risk, high-theft environments—Digit FMS is primed for growth across the continent.
   
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