Doves Group provides insurance, funeral services and related products. Their extensive range of services includes burial services, memorials, cremations, embalming, caring for the deceased, repatriations, home funeral arrangements, and funeral insurance. While previously targeting the white market, Doves has successfully penetrated the black market with customised products that cater for everyone’s needs such as, amongst other, the All Nations 8 and All Nations 12 burial plans.
Doves has also established an international brand with partners in Ghana and Zimbabwe. Doves is now able to cater to the Zimbabwean audience through the new Doves Zimba-Mzansi product which prides itself on its repatriation benefit.
Doves provides fully trained and highly capable staff to assist in the successful running of the franchise. A typical franchise branch consists of a branch manager responsible for running the branch, a funeral director who oversees the smooth execution of funerals, a funeral arranging officer who assist families with funeral arrangements, and a funeral consultant who is the clients’ first point of contact and who also assists with branch admin, reception duties, client policy payments and branch policy sales. Doves strives to ensure that franchisees receive maximum support from all relevant departments at the franchisor head office.